Customer FAQs
Weight and Measures & Cubic Weight
Q: The parcel I sent to Sydney only weighed 8 kilograms, but I was charged for 11 kilograms. How come?
A: Z Transport Group, like other freight companies, takes into account both the mass (weight on the scales) of a parcel and a calculated weight determined by the parcel's size. Whichever weight is heavier is used to calculate the charges.
The calculated weight is sometimes known as "cubic weight". The volume of a parcel (carton, box, package, etc) is worked out by multiplying width by height by length. The volume is then multiplied by a "cubic factor" to derive the calculated weight.
The "cubic factor" applied is usually worked out by saying that a parcel 1 metre high by 1 metre wide by 1 metre long will, on average, weigh 250 kilograms. Other factors may be used in some cases by different freight carriers.
Obviously, a cubic metre of lead weighs a lot more than a cubic metre of feathers! However a parcel containing a set of wine glasses, for example, would include a lot of padding to avoid breakage. It might only weigh 2 kilograms on the scales but could be a large parcel. For interstate freight especially, the volume (space taken up) is an important consideration.
You can use the calculator at right to work out the billable weight. Click the [Example] button to see an example calculation (weight on scales = 13kg, cubic weight = 15kg, charged weight = 15kg.
You can use your own values: Just click the [Reset] button to clear the form, enter your values and click [Calculate] to see the result.
E-mailed Invoices
Q: Can I receive Invoices via e-mail?
A: Yes, Z Transport Group prefers to issue Invoices/Statements via e-mail and encourages clients to use this well-proven method of business communication. Charges apply for invoices/statements sent via Fax or Hard copy.
Booking Jobs
Q: How do I place a booking with ZTG?
A: You can contact our friendly Call Centre staff on 1300 139 991, who will assist you with your booking. Call Us
Account holders can make Internet bookings via this website. Book Online
Don't have an account and would like to get an Online Pricing? You can apply for an Account by phoning 1300 139 991.
Paying Accounts
Q: How do I pay an account invoice?
A: Our preference is that clients pay by EFT (Electronic Funds Transfer), however there are several options including BPay or Credit Card (VISA, Mastercard, AMEX).
BPay Biller Code for Z Transport Group Pty Ltd is 62935
Z Transport Group's banking details are as follows:
|
Bank: |
National Australia Bank |
|
Account Name: |
Z Transport Group Pty Ltd |
|
BSB: |
083-355 |
|
Account Number: |
17 708 1192 |
Opening an Account
Q: How do I open an account with Z Transport Group?
A: Telephone our Customer Service Representatives.
National phone: 1300 139 991
Internet Bookings
Q: How do I book a job over the Internet?
A: If you have an account, you can make Internet bookings online via this website. Book Online
Don't have an account?
Telephone our Customer Service Representatives.
National phone: 1300 139 991
After Hours Jobs
Q: How can I organise a job for After Hours?
A: For all jobs to take place after hours, the booking needs to be made during Business Hours 07:00 to 18:00 by calling our Customer Service Staff on 1300 139 991
Tracking Jobs
Q: Can I track a job online?
A: If you have an account, login and then click on 'Track Bookings'. Enter the date of the booking and click 'Query'.
Or just contact our friendly Customer Service Representatives. Call Us
Can I price a job online?
Q: Can I price a job online?
A: If you have an account, login and then click on 'Price Job'.
Please note that a fuel levy will be applicable on all service codes except pushbikes "P, PP and PPP".
Or just contact our friendly Customer Service Representatives. Call Us
For Interstate or specialty jobs, you can ask for a quote. Call Us
