Q: The parcel I sent to Sydney only weighed 8 kilograms, but I was charged for 11 kilograms. How come?
A: Z Transport Group, like other freight companies, takes into account both the mass (weight on the scales) of a parcel and a calculated weight determined by the parcel's size. Whichever weight is heavier is used to calculate the charges.
The calculated weight is sometimes known as "cubic weight". The volume of a parcel (carton, box, package, etc) is worked out by multiplying width by height by length. The volume is then multiplied by a "cubic factor" to derive the calculated weight.
The "cubic factor" applied is usually worked out by saying that a parcel 1 metre high by 1 metre wide by 1 metre long will, on average, weigh 250 kilograms. Other factors may be used in some cases by different freight carriers.
Obviously, a cubic metre of lead weighs a lot more than a cubic metre of feathers! However parcel containing a set of wine glasses, for example, would include a lot of padding to avoid breakage. It might only weigh 2 kilograms on the scales but could be a large parcel. For interstate freight especially, the volume (space taken up) is an important consideration.
You can use the calculator below to work out the billable weight. Click the [Example] button to pre-fill the form with some values, then click the [Calculate] button to work out the "cubic weight".
Or you can use your own values (click the [Reset] button to clear the form.
Freight charges depend on the dimensions of an item as well as its deadweight (as measured on scales).
Use this calculator to work out the weight you'll be charged.
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Q: Can I receive Invoices via e-mail?? A:
Yes, Z Transport Group prefers to issue Invoices/Statements via e-mail and encourages clients to use this well-proven method of business communication. Charges apply for invoice/statements sent via Fax or Post ($2.00 plus GST and $5.00 plus GST per invoice/statement respectively).
Don't have an account? You can apply online. Just click the button to display the application form
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Q: How do I place a booking with ZTG? A:
You can contact our friendly Call Centre staff on 1300 139 991, who will assist you with your booking.
Account holders can make Internet bookings via this website.
Don't have an account? You can apply online.
Or, you can book jobs online using your credit card!
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Q: How do I pay an account invoice? A: Our preference is that clients pay by EFT (Electronic Funds Transfer), however there are several options including Cheque, BPay or Credit Card (VISA, Mastercard, AMEX and Diners). Bpay for Z Couriers is 62935 BPay for Z Fleet is 939975 Z Couriers banking details are as follows: Bank: | National Australia Bank | Account Name: | Z Transport Group Pty Ltd | BSB: | 083-355 | Account Number: | 892646439 |
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Q: How do I open an account with Z Transport Group? A: There are two ways that you can open an account with ZTG. You can apply online - just click the button to open an application form.
Or you can telephone our Customer Service Representatives. | | From outside Victoria, phone: (03) 8695 5532 In Victoria, phone: 1300 139 991 (toll-free) |
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Q: How do I book a job over the Internet? A:
If you have an account, you can make Internet bookings online via this website
Don't have an account? You can apply online.
Don't like forms? If you're local, telephone our Customer Service Representatives on 1300 139 991 and we will activate your Internet account immediately. Not calling from Victoria? Click the button to see all our contact details.
Or, use your credit card to book a job online!
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Q: How can I contact ZTG After Hours? A:
For all after hours job delivery queries and Bookings call:
The After Hours Duty Manager on 0427 109 450. |
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Q: Can I track a job online? A:
If you have an account, click 'Account Booking' in the web page top menu, login and then click on 'Track Bookings'. Enter the date of the booking and click 'Query'.
Or just contact our friendly Customer Service Representatives.
Would you like to open an account? Click the button to apply online.
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Can I price a job online? |
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Q: Can I price a job online?
A: If you have an account, click the 'Account Booking' in the web page top menu, login and then click on 'Price Job'. Please note that a fuel levy will be applicable on all service codes except pushbikes "P, PP and PPP".
Don't have an account? Click the button to apply online.
Or just contact our friendly Customer Service Representatives.
For Interstate or specialty jobs, you can ask for a quote. Click the button to display the online form.
Once your request is received our efficient Customer Service Representatives will contact you ASAP. |
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